Crisis Communication Management

Crisis Communication Management


Submit a three-page (minimum 750 words) crisis communication plan outline. The plan can be for an organization of your choice. This is an outline for a crisis communication plan and not a crisis plan. (You will use this outline to complete a plan in Unit VII.) The plan outline should, at a minimum, include the following items:

§ The introduction should engage the reader in the crisis communication plan and clearly present a summary of the main points.

§ Explain the purpose, scope and goal of the plan.

§ Include assumptions or assumed situations, which is a result of assessing risk for your organization.

§ Define expected audiences—both internal and external.

§ Include a communication strategy.

§ Include a concept of operations for communications.

§ Discuss the human dynamics and communications aspects of the blame game and the resolution stages you plan to implement in your crisis communication plan.

§ Assign tasks to key leaders and staff.

§ Provide resource management details.

§ Include planned scripts, which can be placed in an appendix.

Research sources to link your plan’s elements to theories, and support your ideas. You must include a minimum of two sources. The resources need to be in APA format.

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